Privacy Policy

Introduction

Velvet Mesa operates under velvet-mesa.autos and is committed to protecting the privacy of visitors and clients. This Privacy Policy explains how we collect, use, store, and protect personal information you provide when using our services or visiting our website.

Information We Collect

Personal Information

When you submit a reservation request or contact us, we may collect:

• Full name
• Email address
• Service selections and preferences
• Any additional information you provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Processing and confirming your reservation requests
• Communicating with you about your bookings and inquiries
• Providing customer support and responding to questions
• Improving our website functionality and user experience
• Sending relevant information about our services (only if you have opted in)
• Complying with legal obligations and regulations

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Personal data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• When necessary to provide the services you requested (e.g., accommodation partners, conservation organizations)
• When required by law or legal process
• To protect our rights, property, or safety, or that of our users

Third parties who receive your information are required to maintain confidentiality and use the information only for specified purposes.

Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookies Policy.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal information
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to object to or restrict processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us at [email protected]

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18 without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 142 Flinders Lane, Melbourne VIC 3000, Australia